Policies and procedures

Pet comfort and safety and security of your home are the cornerstones of Peepers Pet Watch, LLC. Peepers Pet Watch, LLC provides at home pet care while owners are away or for owners who need a helping hand. Whether you go on vacation, a business trip, need a midday visit to walk, feed, cuddle, or medicate your pet, Peepers Pet Watch, LLC can do it when you cannot. We also provide pet taxi service to safely transport pets to grooming, veterinary, or other appointments. All our services are provided in a reliable, trustworthy, and caring manner. Please note that Policies and Procedures are subject to reasonable changes and amendments which may be implemented from time to time.

Reservations: Please plan ahead to obtain services on the dates you desire. An in-home consultation is required prior to reservations for all new clients. While we can tentatively pencil in your dates, we must meet you and your pets and assess your needs before we make a commitment to providing your pets’ care. During this initial meeting we will also review and complete forms and sign agreements. Please have client and pet profiles completed for this initial consultation if you received a Welcome Kit in advance. You may also download the forms at www.peeperspetwatch.com.

Keys: Peepers Pet Watch, LLC will pick up your house key when service agreement is signed. If you are not already doing so, consider letting Peepers Pet Watch retain your house key. In the event of an unexpected trip, you’ll be glad you did. Keys are kept in a secured lock system and are coded for customer’s confidentiality. If you choose not to have Peepers Pet Watch retain a key, picking up and returning your keys requires two extra trips and there will be a $10 charge per trip for time and mileage. A second option for key return is via U.S. mail. To cover costs, the charge for this option is $5.

Reservation Confirmation: Your voicemail or email requests require a reply from Peepers Pet Watch, LLC to consider your reservation as confirmed. This ensures that we won’t miss your message and your pets will receive their required care.

Re-Confirm Call (prior to out-town departures): Peepers Pet Watch, LLC will make a reconfirm call or email no less than 2 days prior to each departure in order to verify that all information (dates, contact numbers, etc.) is still correct. Be sure you speak personally with Peepers Pet Watch, LLC or acknowledge our email before you leave town. This is to ensure your pets’ needs are carried out as intended.

Extended Absence: In the event you have to be away longer than planned it is mandatory that we hear from you! We will only accept extensions of service by direct confirmation, so again, be sure you speak personally with a Peepers Pet Watch, LLC employee or that we reply to email you send. Your pets’ well-being depends on our communication!

“Hi, we’re home” Phone Call: Please remember to call when you have returned home safely! Otherwise, Peepers Pet Watch, LLC will need to continue visiting to assure the safety and well-being of your pets. Additional trips will be added to your bill at the regular rate. Please call at ANY hour and leave a voice message that you have returned.

Cancellations – Pet Sitting and Pet Taxi: Cancellations may be made up to 48 hours in advance of your scheduled service. Any deposit will be credited to your account. If canceling less than 48 hours prior to the first visit of your scheduled service period, a fee of 25% of the total service fee is applied. Any remaining balance of fees paid will be credited to your account. If you are home during a scheduled visit and neglect or forget to cancel and your sitter arrives at your home, the full price of the service will be charged. Any visits canceled on the day of service will be charged in full. If you cancel any part of your scheduled reservation, such as ending the reservation early, you are responsible for the entire initial reservation fee. No refunds or credits will be issued.

Cancellations – Dog Walking: Cancellations for scheduled mid-day dog walks may be made up to 7:30 p.m. on the day prior to scheduled service. If you cancel before 7:30 p.m., no fee will apply. If you call or email after 7:30 p.m. or if you do not notify Peepers Pet Watch, LLC and your sitter arrives at your home for your scheduled service, you will be charged in full for the visit(s) for that day.

Holiday Surcharge: We can accommodate holiday pet sitting and dog walking. There is an additional fee of $5 per day (regardless of # of visits) charged on these holidays: New Year’s Day • Easter • Memorial Day Weekend • Independence Day (Weekend if applicable) • Labor Day Weekend • Thanksgiving & Black Friday • Christmas Eve • Christmas Day • New Year’s Eve

Holiday bookings fill up quickly so make your reservations early. Cancellation policies apply as outlined above.

Payment – Pet Sitting: Fees are earned upon acceptance of Pet Sitting reservations. A deposit of 50% of total is due when request for services is confirmed by Peepers Pet Watch, LLC. Balance is due at the time of or prior to the first visit of that scheduled service. Accepted methods of payment are cash, checks payable to Peepers Pet Watch, LLC, or Visa or MasterCard.

Payment – Pet Taxi: Fees are earned upon acceptance of Pet Taxi reservations. Payment is due at the time of or prior to appointment date. Accepted methods of payment are cash, checks payable to Peepers Pet Watch, LLC, or Visa, MasterCard, or Discover.

Payment – Dog Walking: Fees are earned upon acceptance of Dog Walking reservations. A deposit of one week’s fees will be held by Peepers Pet Watch for the duration of your scheduled dog walking service. Invoices will be issued on the 1st of each month and payment is due on the 7th of each month. Accepted methods of payment are cash, checks payable to Peepers Pet Watch, LLC, or Visa, MasterCard, or Discover. If payment is not received by the 7th of the month, a late fee of $20 per week will be applied to your account.

Unplanned fees: Client will reimburse Peepers Pet Watch, LLC for restocking of depleted supplies – it is the owner’s responsibility to provide more than adequate amounts of food, litter, treats, medications, flea products and other items needed for complete care of their pets.

Returned checks: Client agrees to pay a $30 fee for each check returned by the client’s bank regardless of the reason.

Past Due Accounts: Any fees more than 30 days past due will be sent for collections. Client is responsible for all costs of collection.

Pet Taxi Services: Pet Taxi services require that pets be transported in a crate provided by Peepers Pet Watch, LLC or by client. Client is responsible for making all arrangements with vet, groomer, boarding facility, etc. Peepers Pet Watch, LLC is not responsible for actions of destination facility.

Minimum Visits for Vacation Pet Sitting: Peepers Pet Watch, LLC requires a minimum of two visits per day for dogs and a minimum of one visit per day for all other pets. Peepers Pet Watch, LLC reserves the right to deny service or terminate service because of safety concerns, financial issues, or inappropriate or uncomfortable circumstances.

Visitors: Please notify Peepers Pet Watch, LLC if others (housekeepers, pest control service, realtors, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that Peepers Pet Watch, LLC’s services have been engaged. The police will be called on all intruders or suspicious acts without exception.

Peepers Pet Watch, LLC, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons, that shall enter your residence for any purpose while Peepers Pet Watch, LLC is caring for your pets.

Emergencies: Everyone has them! Feel free to call if an unexpected need arises; we will make every attempt to accommodate your needs for service on short notice depending on our availability. Peepers Pet Watch, LLC networks with other area sitters for this reason and if we can’t fulfill your emergency pet care needs we will try to help you contact a competent professional pet care provider who can.

I will carry a copy of YOUR emergency contact form with my daily log (your name + contact’s name and phone number) in the event I have an unexpected accident or illness. Please be sure this information is current and that the designated contact has access to your home to ensure your pet’s care continues uninterrupted.

Inclement Weather: In the event of inclement weather, Peepers Pet Watch, LLC has requested on your Client Profile the name and phone number of a person living nearby. If Peepers Pet Watch, LLC is physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.

Unsecured pets: Peepers Pet Watch, LLC will not be responsible for free-roaming or outdoor pets in the event of illness, injury, loss or death. It is strongly advised that all pets have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence.

It is the pet owner’s sole responsibility to “pet-proof” any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet may sustain or property damage the pet may cause while in its own home/property.

The above policies are a part of all Peepers Pet Watch Client Agreements.